incivility and congested places

 

AUGUST 3, 2012 Friday  Congested Spaces Give Rise to Most Incidents of Rudeness 61% of rudeness incidents are the accidental consequence of a large flow of people trying to pass through the same area at the same time, whether in cars or on foot, according to Philip Smith and two coauthors of the book Incivility: The Rude Stranger in Everyday Life. In their study of Australians, 25% of recent reported incidents of rudeness consisted of people who "pushed in front of me." Other incidents involved those who "blocked my way" and "swerved in front of me." Source: Incivility: The Rude Stranger in Everyday Life