Conflicts in team work allocation

 

JULY 04, 2012 Wednesday

With Teams, Clarify Each Person's Skills

Team members don't need to see eye-to-eye on every issue. But unhealthy conflict can arise when teams misunderstand each others' skills – for example, when a team member is overlooked for a role he thinks he is most qualified to do. Here are three ways to prevent this sort of disagreement: Be aware of perceptions. Know that people will always hold varying opinions of each other's expertise. Being sensitive to this may help you avoid conflict. Communicate your rationale: When assigning a task or asking someone's advice, be explicit about why: "I'm asking for your input because of your knowledge of X." Explaining your thinking may keep people from feeling slighted. Encourage people to speak up: Tell people to ask questions when someone else gets an assignment they thought they were better suited for.

Today's Management Tip was adapted from "Manage Your Team's "Dissensus"" by Heidi K. Gardner.