friday 25 Nov 2022
Should You Take on That Extra Work?
If you’re a high-achieving employee on an understaffed team, it’s likely you’ve been asked to do extra work. But you need to be careful about what you agree to take on. Here’s when to say no to more work—and how to turn it down diplomatically.
(1) When your primary job would suffer.
To decline, you might say, “If I helped you, I’d be letting others down,” or, “I’d be unable to do a good job on your project, and I’d be unable to fulfill my normal duties.”
(2) When there’s no clear exit strategy.
If the scope of the new work seems too broad or indefinite, try saying, “While I’m grateful for the opportunity, I’m not sure I have the bandwidth available to achieve this long-term goal.” You might also offer to help in some smaller way, like attending brainstorming meetings or periodically consulting, to show you’re a team player.
(3) When the ask is unreasonable.
If the timeline is too tight or the request is simply too demanding, try a “positive no,” which allows you to protect your time while still helping out. For instance: “It’s not possible to deliver the entire report by Friday afternoon. What about a first draft of section one?” Or, “Friday isn’t possible, but I can have everything for you by Monday afternoon.”
This tip is adapted from “When—and How—to Say No to Extra Work,” by Melody Wilding
Monday 21 Nov 2022
What to Say When Someone Is Rude to You at Work
When someone is rude to you at work, whether it’s a customer, colleague, or even your boss, it can be hard to know if—and how—to respond. In some cases, it might feel too risky to speak up. Other times, it might feel too risky not to. Whether or not to respond is your decision. If you’ve decided that you should, here are three diplomatic ways to do it.
(1) Use “I” statements. For example:
I felt dismissed by your comment; while that may not have been your intention, that’s how it landed with me.
I’m hurt by what you just said. I imagine it wasn’t your intent, but that made me uncomfortable.
I understand why you’re frustrated.
(2) Use “It/That” statements. For example:
It’s disrespectful to tell people their ideas don’t have merit.
That comment isn’t helpful to either of us.
It would be easier for me to help you if we took the heat down in this conversation.
(3) Ask strategic questions. For example:
Did I hear you correctly? I think you said…
Can we take a step back for a moment?
I know we both care about getting this done. Can we do that together? I have some ideas.
This tip is adapted from “How to Respond to a Rude Comment at Work,” by Amy Gallo