| JULY 21, 2011 |
| Many Waitstaffers Say Tips Don't Reward Service |
| 30% of waiters and waitresses said in a survey that they believe the level of service they provide has no bearing on the tips they receive, a finding that suggests restaurants should query job candidates about their beliefs on this subject, according to a team of researchers led by Michael Lynn of Cornell. Tipping often exceeds 40% of service workers' total compensation, with one estimate saying tips in the U.S. and Canada amount to more than $40 billion per year. |
| Source: Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model |
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