Dear Managers, would U be nice or helpful ? Feedback matters ....

 

JUNE 02, 2011 Thursday

Give Compassionate Criticism

Even skilled managers loathe giving critical feedback. Keep in mind that telling someone they talk too much or they appear insincere is not mean — it's helpful. Here are three ways to help make sure your feedback is compassionate, not just critical: Ask permission. Start by asking "Can I give you some feedback?" This gives the person a moment to prepare and evens out the power dynamic. Don't hedge. Be direct and honest. Don't try to couch the criticism in compliments — that only dilutes it. Do it often. If you rarely give feedback, then pointing out any unconstructive behavior is going to feel negative. Tell your people what you think — both positive and negative — to build an open and honest culture.

Today's Management Tip was adapted from "Don't Be Nice; Be Helpful" by Peter Bregman.