How to deal with harsh critics

 

APRIL 11, 2012 Wednesday,

Take Harsh Criticism in Stride

Whether it's an office rival or a well-intended colleague, someone will likely say something punitive or hurtful to you at some point in your career. When it happens, remember: Don't respond right away. Resist the temptation to snap back. There is no use in getting angry or creating a nasty paper trail. Take time to cool off and then reply cordially. Determine if you're overreacting. Ask yourself whether the comment was really that bad. Sometimes a thoughtful offer to help can seem like an insult. Forgive, but remember. Don't hold a grudge, but keep in mind that if you are ever asked for a reference about the person, you can give a frank answer.

Today's Management Tip was adapted from "How to Deal with Critics" by Dorie Clark.