2 tips to employee engagement

 

DECEMBER 16, 2011 Friday  Engage Employees Like Customers The same techniques for earning customer loyalty also work when engaging employees. After all, both efforts depend on treating people with respect. Here are two ways to use customer service tactics to improve relationships with employees. Get real-time feedback. Don't wait for the annual employee survey to ask people what they think. Conduct regular surveys that respect employees' time and only ask the few questions that yield the most important insights. This will generate a steady stream of ideas for improvement. Make engagement a priority for frontline managers. If customer service is a top priority for frontline managers, employee loyalty should be as well. Don't delegate the effort to HR. Instead, ask those who closely interact with employees to make sure they're engaged. Today's Management Tip was adapted from "Engage Employees Using Customer Service Tactics" by Rob Markey.