How to Build a Feedback-Rich Culture

February 10, 2014

How to Build a Feedback-Rich Culture

Direct feedback is the most efficient way for people to understand their impact on others in working relationships — but few of us realize that interpersonal feedback is as much a product of the surrounding CULTURE  as of the relationship itself. To cultivate a culture conducive to feedback here are 2 steps : 

(1) Start small. 
We miss opportunities to provide positive feedback every day because we think only big wins merit discussion ! 
 When you see any behavior you want to encourage, ACKNOWLEDGE  it - and express appreciation.

(2) Make it OK to say no. 
 If people feel free to postpone such ( feedback ) conversations when they’re NOT READY to have them, they’ll feel respected , and be MORE willing to listen when the conversations do take place.
Adapted from “Building a Feedback-Rich Culture” by Ed Batista.