| SEPTEMBER 20, 2011 Tuesday |
| Companies Do Well if Workers Feel OK About Speaking Up |
| Companies rated by their employees as being in the top quartile in openness of communication delivered an average total shareholder return of 7.9% over a recent 10-year period, compared with 2.1% at companies in other quartiles, according to the Corporate Executive Board. Among 7 key indicators that the organization tracks in more than 130 companies worldwide, the one most strongly correlated with 10-year returns is employees' comfort in speaking up, even when they have negative things to say. |
| Source: Open-Door Policy, Closed-Lip Reality? |
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