Set the Right Tone for a Feedback Conversation

Set the Right Tone for a Feedback Conversation

The first few moments of a feedback session are crucial. The initial signals you send out will influence the recipient’s attitude throughout the rest of the conversation. There’s no foolproof formula for a feedback discussion, but these principles will help:

• Sit without physical obstacles, such as tables or desks, between you.
• Adapt your communication style. For example, if the recipient is a very social person, spend a few minutes talking casually before starting the feedback session.
• Think of yourself as an experienced teacher: show confidence in your guidance, but don’t be patronizing or judgmental.
• Consider the person’s point of view and perspective. Try to understand who she is and how she wants to grow.
• Imagine yourself in her shoes. Consider what you would need to hear in the conversation in order to walk away feeling ready to change.