online customer feedback

 

MAY 11, 2012 Friday  Respond Thoughtfully to Online Customer Feedback Whether you're a small company or a Fortune 500, customer feedback matters. But it can be tough to navigate online feedback. Which reviews are valuable and which are unreliable? Consider the following when dealing with the negative ones: Seek a solution. Post a response and offer a way to turn the situation around. Always extend an olive branch if you can. Don't treat all comments equally. Anonymous reviews should never receive the same attention as authored comments. Invite comments. If you're open to hearing input, you're more likely to hear positive things. Create forums for discussions about products or services, allow customers to post video testimonials, and keep social media lines open.  #customerservice #customerexperience #feedback #customerfeedback #onlinefeedback Today's Management Tip was adapted from "What Angie's List Knows About Customer Reviews" by Angie Hicks.

Most stressful & least stressful jobs pay the same . Unfair, huh ?

 

APRIL 24, 2012 Tuesday

Jobs That Are Highest and Lowest in Stress Pay About the Same

The least and most stressful jobs in the U.S. pay almost the same wages, according to an annual rating by jobs site CareerCast. The least stressful is medical records technician, for which you stand to earn $32,350 on average for maintaining data that's used in treatment, billing, and statistical surveys. The most stressful is enlisted soldier, which pays an average of $35,580 for tasks ranging from fighting wars to serving food.

Source: The 10 Least Stressful Jobs of 2012

Voluntary consumer choice to eat less

 

APRIL 25, 2012 Wednesday One Way to Get Consumers to Eat Less: Offer Smaller Portions Up to 33% of people ordering at a fast-food Chinese-style restaurant in the U.S. accepted an explicit offer to be served smaller portions of starchy side dishes, according to a team led by Janet Schwartz of Tulane University. Those who accepted the smaller portions didn't compensate by ordering higher-calorie entrees. Activating consumers' self-control in this way was more effective in reducing diners' intake than mandated calorie labeling, the researchers say. Source: Inviting Consumers To Downsize Fast-Food Portions Significantly Reduces Calorie Consumption

working with colleagues u dislike !

 

APRIL 26, 2012 3 Ways to Handle a Colleague You Dislike Working with a difficult person can be distracting and draining. Next time a colleague irritates you to no end, try these three things: Manage your reaction.  If someone annoys you, don't focus on his behavior. Focus on how you react, which is usually the only thing you can control. Keep it to yourself.  Emotions are contagious, so complaining about a co-worker can bring everyone down. And it can reflect negatively on you. If you must vent, do it outside the office. Work together. It's counterintuitive, but by spending more time together you may develop empathy for your colleague. You might discover reasons for his behavior: stress at home, pressure from his boss, etc. Today's Management Tip was adapted from "How to Work with Someone You Hate" by Amy Gallo.

A rise in retractions prompts calls for reform

 

APRIL 26, 2012 Science-Journal Retractions Rise Tenfold in a Decade The number of retraction notices published annually in Thomson Reuters' online database of scientific papers rose from about 30 in the early 2000s to more than 400 in 2011, while the volume of publications rose by only 44%, according to a Nature article reported in The New York Times. Science may have become a winner-take-all game that encourages researchers to cut corners, says Arturo Casadevall of Albert Einstein College of Medicine, editor in chief of the journal mBio. Source: A Sharp Rise in Retractions Prompts Calls for Reform

3 tips for introverts to network

 

APRIL 27, 2012 Friday Introverts: Network in Your Own Way Networking is essential to thriving in business. But if you're an introvert with a natural aversion to groups and talking with strangers, what can you do? Try these things: Focus on individuals. Group interactions can drain introverts. Spend your networking time having one-on-one conversations. Rethink how you reach out. Introverts often hesitate to introduce themselves, but social media makes it easier. Reach out via LinkedIn, Twitter, and even Facebook to people before events. This pre-introduction may put you at ease. Re-energize. Take time between networking events to recharge. Take a walk or find 30 minutes alone. Today's Management Tip was adapted from "An Introvert's Guide to Networking" by Lisa Petrilli.

Elevator pitch

 

APRIL 30, 2012 Monday  Perfect Your Pitch Elevator pitches aren't just for start-ups. They are helpful in job interviews, networking events, presentations, or any time you need to quickly explain your case. Instead of stumbling when asked, "What does your company do?" prepare an effective pitch that outlines win-win goals and launches a deeper relationship. Grab the listeners' attention with a smart hook, and then convince them of the mutual benefits you could provide.  End by suggesting a follow-up and converting a chance meeting into an opportunity. Speak in terms your audience can relate to. And communicate with the passion that comes from knowing that this opportunity may never come again. Today's Management Tip was adapted from Guide to Persuasive Presentations.