Problem Statement Vs Complaint statement

Leadership Tip - Problem Statement Vs Complaint Statement
Teach your subordinates , the difference !
"  As a Leader , tell your team to bring you problem statements. And NOT Complaint Statements !
 Complaints are usually stated in absolutes, such as ALWAYS  and NEVER , and point the finger at someone else:
Example :
“Group Blue never hits their deadlines, and we’re always left holding the bag.”
Problem statements, on the other hand, provide objective FACTS  and reveal everyone’s role in creating the problem !!
Example :

 “Group Blue has missed deadlines 4 times. In 2 cases we were also unprepared. In the other 2 cases we had to work weekends because of Blue’s late work.”
It’s far easier to address a detailed, balanced account of a problem than a complaint !