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Thursday, October 31, 2019
How to Build a Feedback-Rich Culture
February 10, 2014
How to Build a Feedback-Rich Culture
Direct feedback is the most efficient way for people to understand their impact on others in working relationships — but few of us realize that interpersonal feedback is as much a product of the surrounding CULTURE as of the relationship itself. To cultivate a culture conducive to feedback here are 2 steps :
(1) Start small.
We miss opportunities to provide positive feedback every day because we think only big wins merit discussion !
When you see any behavior you want to encourage, ACKNOWLEDGE it - and express appreciation.
(2) Make it OK to say no.
If people feel free to postpone such ( feedback ) conversations when they’re NOT READY to have them, they’ll feel respected , and be MORE willing to listen when the conversations do take place.
Adapted from “Building a Feedback-Rich Culture” by Ed Batista.
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